Effective Date: 29th day of August, 2024

SHIPPING AND DELIVERY

When you purchase physical products from our website, the products will be delivered through Expedited delivery by India Post.

It can take up to 7 days to pack and ship your order after it is placed on the website. If it's a pre-order, it can take up to 2-4 weeks to dispatch your order.

Delivery within India takes up to 7 days. 

On average, our orders are delivered worldwide within 24 days of dispatch. But on occasion may take up to up to 60 days if your order is held up in customs.

All physical goods are shipped from Blue Pine Arts LLP which is based in India. Blue Pine Arts LLP is responsible for crafting and shipping physical goods mentioned on the Website.

We ship Monday through Friday. Weekend orders? No worries! They'll be in our shipping queue come Monday.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include statutory holidays.

If you purchase goods from us for delivery to a destination outside India, your purchase may be subject to import duties and taxes imposed by the destination country. You are responsible for paying any such assessed customs fees or import duties to receive your package.

Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

Important: If your order is not delivered to you because you refuse to pay customs fees or failed to collect it when delivered, you will not be eligible for a refund.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

RETURNS & REFUNDS

Your 100% satisfaction is of the utmost importance to us! If you have any problem or issue whatsoever with your order, please contact us at shop@bluepinearts.com within 7 days of receiving your order and we will create a solution that satisfies you.

FOR PHYSICAL PRODUCTS: Our return policy lasts 7 days from the time you receive your product. If for any reason, within those 7 days, you decide that it is not a perfect fit for your needs, no problem.

Send your return request to shop@bluepinearts.com and we'll take it back provided it meets the following conditions, for a full refund of the product cost in store credit, minus the shipping cost and any additional charges your return might accrue.

After we have confirmed your return & refund via email, pack the goods you wish to return to us and ship them to the Blue Pine Arts LLP address shared with you via email. You are responsible for any shipping cost and any additional charges this might accrue.

Note that all shipping costs are non-refundable. In case of replacements/exchanges, any additional shipping costs and following customs fees/import duties will be borne by you.

The refund of your returned product will be issued to you in the form of store credit which you can use anytime on any future orders. We do not offer cash refunds.

We cannot accept returns of opened/used products, "Seconds", or other discounted items. Please contact us to arrange any returns and we will work with you 100% to find the best solution.

To be eligible for a return, your item must be in its original condition, and must also be in its original packaging. There may be certain situations where refunds are rejected (eg. any item not in its original condition, damaged, or missing parts.)

We understand you will need to test things out to know for sure if it's a fit...we just ask that you let us know within the first 7 days. After 7 days have passed, unfortunately we can’t offer you a refund or exchange.

FOR DIGITAL PRODUCTS: Because of the nature of our digital products, we do not offer any returns or refunds on these, unless explicitly mentioned.