Effective Date: 10th day of October, 2024

RETURNS & REFUNDS

Your 100% satisfaction is of the utmost importance to us! If you have any problem or issue whatsoever with your order, please contact us at shop@bluepinearts.com within 7 days of receiving your order and we will create a solution that satisfies you.

FOR PHYSICAL PRODUCTS: Our return policy lasts 7 days from the time you receive your product. If for any reason, within those 7 days, you decide that it is not a perfect fit for your needs, no problem.

Send your return request to shop@bluepinearts.com and we'll take it back provided it meets the following conditions, for a full refund of the product cost in store credit, minus the shipping cost and any additional charges your return might accrue.

After we have confirmed your return & refund via email, pack the goods you wish to return to us and ship them to the Blue Pine Arts LLP address shared with you via email. You are responsible for any shipping cost and any additional charges this might accrue.

Note that all shipping costs are non-refundable. In case of replacements/exchanges, any additional shipping costs and following customs fees/import duties will be borne by you.

The refund of your returned product will be issued to you in the form of store credit which you can use anytime on any future orders. We do not offer cash refunds.

We cannot accept returns of opened/used products, "Seconds", or other discounted items. Please contact us to arrange any returns and we will work with you 100% to find the best solution.

To be eligible for a return, your item must be in its original condition, and must also be in its original packaging. There may be certain situations where refunds are rejected (eg. any item not in its original condition, damaged, or missing parts.)

We understand you will need to test things out to know for sure if it's a fit...we just ask that you let us know within the first 7 days. After 7 days have passed, unfortunately we can’t offer you a refund or exchange.

FOR DIGITAL PRODUCTS: Because of the nature of our digital products, we do not offer any returns or refunds on these, unless explicitly mentioned.